SMA Support Services

Senior Client Support Specialist

Remote - Full Time

Build your career with SMA Support Services!

We are a dynamic Business Process Outsourcing (BPO) company connecting talent with top-tier U.S. clients in construction and roofing.

We invest in your success: Every new team member receives comprehensive, paid training to ensure you’re fully equipped and confident before supporting our clients.

Ready to grow your career in a supportive, international environment? Join us—apply today!
 

Qualifications

  • A minimum of five (5) years of experience in a BPO setup
  • 2 years or more SME, Assistant Coach, or assistant Team Lead experience is PLUS
  • Excellent English communication and multitasking skills
  • Preferably with a background in Customer Service
  • Knowledge/skills/experience with pulling and presenting reports
  • Appointment setting experience is a plus
  • Willing to work graveyard and can start training immediately
  • Has an existing home office setup with a conducive work environment
  • Computer or laptop with specs of at least core i5 or higher/7th gen or newer, or its AMD equivalent, 16GB RAM, functional camera, noise-canceling headset, and dual monitor
  • A stable internet connection with at least 25 Mbps upload and download
  • Back-up power and internet is required
 

Offer

  • Work-from-home setup
  • Long-term/full-time position
  • Competitive pay is at 37,999 gross
  • 5,000 Client Deployment Allowance
  • Pay begins on day 1 of training
  • Benefits, such as: Enjoy benefits valued at 324,000 pesos annually
    • HMO Coverage: Medicard with ₱200,000 Maximum Benefit Limit, Private Room Plan plus one (1) approved dependent at  ₱100,000 Maximum Benefit Limit
    • Loyalty Investment Fund: We set aside savings for you—withdraw after 5 years, with more perks at your 10th year.
    • Pag-IBIG MP2 Savings Program:  Where the company will contribute monthly to your MP2 account! 
    • Memorial Plan Coverage: St. Peter Memorial Plan granted after regularization
  • Work-life balance benefit: 15 annual paid leaves for regular employees to rest, recharge, and enjoy personal time.
  • Attendance and performance-based incentives: Get up to 142,000 pesos worth of performance-based incentives annually
    • Perfect Attendance
    • KPI Superstars
    • Shoutout Incentive
    • Referral Incentive
    • QA Rockstar
    • C3 Champions
    • Client Obs Incentive
  • Quarterly In-person Team-Buildings
  • Annual Company Outing - A yearly team adventure to unwind and celebrate together
  • Career Advancement Opportunities
Apply: Senior Client Support Specialist
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